CCM SOFTWARE
Elevate your customer communication to a new level. Quadient Inspire and Impress software solutions allow you to centralize, personalize, and fully automate document delivery across digital and physical channels.
QUADIENT INSPIRE FLEX
Enter the world of modern multichannel communication with traditional and digital documents. Design your documents using modern tools and create outputs for printers and digital communications delivered via email, SMS, web applications, mobile devices and social networks. This is Inspire Flex, the best CCM system on the market.
Enterprise customer communication solution
The Inspire software platform enables you to produce and deliver targeted, personalized document and message content through preferred communication channels (web portals, email, SMS, smart devices, print and social networks). This targeted communication builds customer loyalty and supports sales growth through cross-selling and up-selling. With Inspire, you also gain control over the management of all document templates, guide users through the creation of individual documents, use integrated approval mechanisms to review document content, and automate the delivery and storage of outputs. Its user-friendly interface lets you respond quickly to changes, while centralized solution management helps reduce operating costs — and much more. Typical end customers of Inspire technology include banks, insurance companies, financial service providers, telecommunications operators and energy providers — essentially any company that needs to communicate with a large number of customers.
Customer needs
Unique data management capabilities during output processing provide a personalized view of each customer in terms of your company's business opportunities. Quadient Inspire unlocks the true value and market potential of customer data and enables you to use that data in campaigns targeting each customer's specific needs.
Customer communication
Output generation driven by variable data logic is a highly effective tool for business users. Object-oriented document template creation without writing code, sophisticated and intuitive controls, and multilingual support make it accessible to almost anyone. Document templates are versioned, and the history of individual changes is recorded visually. Centralized use of consistent templates ensures coherent communication with customers, regardless of the delivery format. Quadient Inspire supports document and output creation across all workflows — batch, online and interactive document creation. Quadient Inspire connects to almost every type of data source, including CRM, ERP, SAP, ECM and web-based XML systems, with social network integration also available.
Multichannel production
By handling multichannel communication through the unified Quadient Inspire platform, you can optimize output production and send outputs created in a single process to mobile devices, email, SMS, social media, the web, print and other digital or printed channels. The Inspire platform enables you to create any dynamic communication design while maintaining control over the content and corporate identity of every document and output.
Feedback
Inspire enables you to collect, analyze and manage feedback across multichannel communications. It can enrich existing customer data and then adapt the content of subsequent customer communications. In addition to extracting data from mail servers or SMS gateways, you can enrich customer data by tracking clicks on selected campaigns within documents, visits to personalized web pages, or responses to online questionnaires.
Process management and automation
The core of the Inspire platform is designed to produce outputs according to a precisely defined corporate communication strategy, with maximum precision, speed and efficiency. Robust process automation gives business owners confidence in the Inspire platform's ability to process complex and highly sensitive customer communication data. Integration with third-party systems — DB, CRM, ERP, DMS, BMP and more — is a standard part of the automation process.
QUADIENT INSPIRE EVOLVE
CLOUD COMMUNICATION BUILT FOR THE FUTURE Quadient Inspire Evolve is a high-performance CCM and CX solution for communicating with your customers, delivered as SaaS by Quadient. Inspire Evolve enables non-technical business users to design, customize and deliver secure customer communications focused on modern delivery channels, with minimal demands on corporate IT.
Quadient Inspire Evolve
Inspire Evolve integrates four components — document content design, front office, document generation and delivery, and archiving — through a connection to the Evolve SaaS system within Quadient Cloud, ensuring that your communication teams can run your CCM solution smoothly. Empower your internal teams to design and manage secure, personalized digital communications with your customers themselves — all with minimal demands on your internal IT. Inspire Evolve is cloud communication built for the future. As customer expectations and demand for personal, secure and immediate communication grow, a new CX standard has been set for all organizations. Hindered by complex front-office and core business systems, modern CX communications rarely meet your customers' expectations for personalized, relevant content delivered quickly across multiple communication channels. Costly and inefficient IT processes, together with isolated content creation workflows, stand in the way of effective customer communication. With Inspire Evolve, a modern CX solution, you can transform your customer communications in hours, rather than weeks or months. CCM buyers are moving to the cloud to reduce operating costs while increasing productivity and gaining scalability without placing additional demands on their own IT.
Transform customer communication in hours
Make every connection count with Inspire Evolve, an intuitive, flexible and intelligent cloud application that makes complex customer communications simple. Inspire Evolve enables intelligent workflows for creating and delivering customer communications without complicated IT processes.
Empower users to design compliant customer communication content
Quadient Inspire Evolve ensures that business customers receive personalized messages at any time of day or night. Content authors can design communications according to branding and personalization rules and use approval workflows to ensure compliance with front-office rules.
Infinitely scalable on your terms
Send scalable, secure communications on a cloud platform built for volume and compliance. Quadient Inspire Evolve retrieves data from any corporate IT source, handles scalability and security requirements, and creates personalized communications for distribution through delivery channels.
Free up IT resources for other IT projects
Securely design communications maintained by your internal departments rather than IT. Hosting within Quadient Cloud ensures that you pay for system usage as a SaaS service, also freeing up key IT resources to support your broader transformation programs. Changing document content and customer communication workflows using traditional IT models takes an average of two or three months. The Inspire Evolve cloud solution enables business users to make these changes themselves and can significantly shorten customer document delivery cycles. In some cases, changes can be made almost immediately.
QUADIENT IMPRESS
MULTICHANNEL DOCUMENT AUTOMATION IN ONE PLATFORM Quadient Impress is a user-friendly, scalable platform available on-premises or in the cloud. It automates your entire customer communication workflow to help you meet business challenges now and in the future. Quadient Impress gives you the flexibility to send transactional documents through any combination of channels — print, digital (email) or outsourcing — depending on which delivery channels best suit your organization and your customers' preferences.
Quadient Impress
Whether you struggle to support batch output from back-office systems or generate individual communications from your computer, Quadient Impress gives you complete control over all your outgoing documents. Quadient Impress helps small and medium-sized businesses simplify processes, optimize operating costs and improve customer communication with new communication technology. Meet today's needs and adapt to tomorrow's changing requirements. The best combination of Quadient Impress software applications and services gives small and medium-sized businesses the agility to respond and adapt quickly to customers' constantly changing document delivery requirements.
Discover a scalable solution for physical and digital mail
Whether you struggle to support batch output from back-office systems or generate individual communications from your computer, Quadient Impress gives you complete control over all your outgoing documents. Quadient Impress helps small and medium-sized businesses simplify processes, optimize operating costs and improve customer communication with new communication technology. Meet today's needs and adapt to tomorrow's changing requirements. The best combination of Quadient Impress software applications and services gives small and medium-sized businesses the agility to respond and adapt quickly to customers' constantly changing document delivery requirements.
Impress Automate
Automate manual processes related to the creation, distribution and output of invoices, statements, reminders, notices and letters. Impress Automate centralizes the preparation and distribution of outgoing documents, giving you complete control over the customer communication process. Set business processing rules through an intuitive browser-based interface and make workflows faster and more efficient from anywhere, increasing overall efficiency and reducing manual errors in document creation and delivery. When used with a Quadient folder inserter, this solution manages predefined business rules based on specific customer criteria to ensure that the right document reaches the right envelope and the right customer.
Impress portal
Entrust your critical customer communications to a secure document portal. Impress Portal makes it easy to offer your customers digital delivery while promoting your corporate identity. Impress Portal accelerates document delivery by replacing paper communications, saving you postage costs and enabling faster responses to delivered documents. Documents are automatically stored in the customer portal for easy retrieval, while giving you better visibility to see that important documents reach their intended recipients quickly.
Spend more time on innovation and less on administration
Many small and medium-sized businesses today are held back by manual document workflows. When it comes to sending customer communications, manual processes mean higher operating costs, lower employee productivity and exposure to risks associated with human error. Discover how different automation scenarios affect document workflows and implement the innovative Quadient Impress solution.
I am interested in more information about CCM software
Fill out the form below and our team will get back to you within 24 hours.