Quadient Inspire Flex
Corporate customer communication solution.
The Inspire software platform enables the targeted production and delivery of personalized document and message content via preferred communication channels (web portal, e-mail, sms, smart devices, printing, social networks). Such targeted communication contributes to customer loyalty and supports sales growth through cross-selling and up-selling.
. Thanks to the Inspire solution, you also gain control over the management of all document templates, you can guide the user in creating an individual document, you use integrated approval mechanisms to control document content, you automatically cover sending and saving outputs, you can react flexibly to changes thanks to user-friendly interface, save operating costs given by centralized solution management and much more…
Inspire end customers are typically banks, insurance companies, financial service providers, telecommunications operators, energy providers - generally any company that needs to communicate with more customers.
Customer needs
Customer data processing.
The unique functionality of data management during the processing of outputs brings with it the possibility of a personalized view of each customer in terms of business opportunities of your company. Quadient Inspire opens up the true value and market potential of customer data and allows you to apply mechanisms to the data - campaigns that target the specific needs of each customer.
Customer communication
Communication with almost all types of data sources.
The logic of variable data influenced by the generation of outputs is a very effective tool in the hands of business users. Object-oriented creation of document templates, without the need to write program codes, sophisticated and intuitive operation with multilingual support is a friendly tool for almost everyone. The created document templates are varied and the history of partial changes is graphically recorded. The central use of unified templates provides the integrity of communication towards the customer, regardless of the form of delivery. Quadient Inspire supports document / output creation, through all forms - bulk, online or editable document creation process.
Quadient Inspire communicates with almost all types of data sources, including CRM, ERP, SAP, ECM, web-based XML systems and integration with social networks is possible.
Multichannel production
Comprehensive document processing.
Thanks to the coverage of multi-channel communication with a comprehensive Quadient Inspire platform, you will get space to optimize output production with the ability to send uniformly created outputs to mobile devices, e-mail, SMS, social media, web, print and other digital or printed channels. The Inspire platform allows you to create any dynamic communication design, while still having control over the content and corporate identity of each document / output.
Feedback
For more effective customer communication.
Inspire allows you to collect, analyze and manage feedback across multichannel communications. It is thus able to enrich current customer data and subsequently adapt the content of subsequent customer communication. In addition to extracting data obtained from mail servers or SMS gateways, it is possible to enrich customer data by clicking on the selected campaign in the document, the number of accesses to a personalized personal website or collect data from online questionnaires.
Process management and automation
Precision, speed, efficiency.
The core of the Inspire platform is designed to produce outputs according to a specific corporate communication strategy with maximum precision, speed and efficiency. Robust process automation brings the Inspire platform the confidence of business owners to process complex and highly sensitive customer communication data. Integration into third-party systems - DB, CRM, ERP, DMS, BMP is a matter of course…
